Customer Service

Elav vintage prides itself in providing excellent customer service and a wide variety of uncommon vintage and recycled fashion pieces. See how we operate:

Exchange + Refund Policy

Items purchased from Elav Vintage are non-refundable. At this time, we DO NOT ACCEPT RETURNS, ONLY EXCHANGES within 14 days of purchase. We truly want to ensure that you are satisfied with your purchase. Therefore, we are always happy to exchange your item OR provide store credit to use at a later time.

 

*VINTAGE PURCHASE STATEMENT

Elav Vintage sells vintage, recycled, and revamped clothing and accessories. Therefore products may show minor signs of use and/or appear distressed. At Elav Vintage, we value age and quality over perfection in the products we sell. Please consider these factors when purchasing. The condition of each product varies, and therefore the unique condition will be indicated in each product description.

 

Privacy Policy

We only collect personal information in an effort to more valuably serve you as the consumer. We collect your name, email address and physical address to best fulfill your order and communicate with you in regards to your order. We strictly value our consumers privacy and time. We do not distribute or sell your information to any third parties.

Sales Tax Policy

Sales tax will be collected on all orders.

 

Shipping

We do our best to ensure a timely delivery of all items. Items ordered before 3:00 PM EST during normal business hours (Monday-Friday) will be shipped on that day via USPS, UPS or Fedex. Items shipped after the cut out time will go out the next business day (or Saturdays during the holiday season). We hand package each order and do our best to protect the items in the order. However at some times items can be damaged or delayed in transit by the carrier or be delayed by natural causes (i.e. weather) or by failed payments or incomplete shipping information. In these circumstances we do our best to rectify the situations and work with the customer.

Contact Us

If you need to contact us, please email us at: support@elavvintage.com